Kandy was extremely helpful and very professional she was very knowledgeable about the products and helped us find the perfect mattress that fit our needs. This was the fourth mattress place we went to and she was by far the best person we interacted with at any of them! Thank you so much for a great experience. Chris & Deb Hartman
We have purchased 5 mattresses thru the years and are sold on their customer service and quality of their products. Mrs. Charlotte Sprayberry is a wonderful salesperson and extremely helpful.
We have been doing business with Murmaid Mattress for years now and they just took care of my daddy’s needs in less than 15min. They have the best mattresses at affordable prices and great warranties. We highly recommend them.
This is THE place to shop for a mattress. Avery was amazingly helpful and accommodating from beginning to end. Not in the least pushy. Just respectful and patient. I tried two stores before I went to Murmaid. If I had tried ten, I am sure I still would have gone with this store.
Tim Ables, the manager, spent quite a bit of time getting to know just what I needed in a mattress. He told me about all the "extras" I could purchase, but was not pushy in any way whatsoever. He is extremely knowledgeable and honest, and I highly recommend Murmaid Mattress - and Tim Ables.
When you try out sooooo many mattresses you just have to go with the one that feels the best to you. And having people who treat you like "family", helps tremendously.
We have been a MurMaid family since 1988. In the past 34 years we have purchased over 11 mattresses for our home. They have all been MurMaid. We have found that this local company makes superior bedding that rivals the Big Name companies. My husband and I are on the heavier side , and we have always found total support and comfort in the Chickamauga Plush from the Lindsey Line. We have also had custom sizes made for our adult sons and they have been pleased as well.
We love Murmaid Mattress! We are repeat customers due to their great customer service and exceptional mattresses. Every mattress in our home was purchased at Murmaid Mattress!
Steve was helpful and knowledgeable without pressuring us to make a purchase. He was passionate about the company and products, and that alone convinced us to buy from MurMaid rather than a local furniture store.
We have bought mattresses solely from mermaid for years primarily because they are great products and not to mention they are made here in our own town which keeps money and dollars here with us. They are great people to work with and to help you get what fits your needs and even for questions after you have had your mattresses and beds they're there to help and answer and take care of you.
Murmaid mattress has customer service that is unparalleled. I slept on a mattress at the Edwin hotel, most comfortable mattress ever! (The Edwin!) and am having it shipped to California. They have been great!
I went with a Murmaid mattress after visiting some other competitor mattress stores. Jonas was friendly, knowledgeable and helpful with finding my new bed. I didn’t feel pressured to buy from Murmaid like other competitors do. I look forward to sleeping on my new bed in a few days! My overall experience was very pleasant and I’m so happy to know that Murmaid is a local business. Thanks Jonas for your help!
Charlotte was a JOY!!!! Thank you for such a wonderful shopping experience!
We just purchased a mattress today at the Gunbarrel Road store and were very impressed by the quality and comfort of the mattress. Connie helped us and was very personable, knowledgeable, and patient with us as she went through all the options we had. We highly recommend this store and the excellent service Connie provided.
Eric was extremely helpful, knowledgeable, and patient. I highly recommend him and Murmaid mattresses.
It was my first time buying a mattress and the experience was easy & pressure free. I didn't feel rushed trying to pick out what I wanted, and really enjoyed their selection. Definitely can recommend this place!
Have purchased several mattresses over the last 6 years from Murmaid, always helpful and not pushy. Prices are great.
Great selection of mattresses to choose from. Salesman Tim was very informative and allowed me plenty of time to choose. Looking forward to first nights great sleep on my new investment !! I can see why they are voted best of the best consecutively !!
Gary was a great guide. Love supporting TN manufactured products. Great products, local owners, outstanding service
Kandy was super friendly and helpful. Looking forward to our new mattress. Thanks!
As I walked into the Cleveland Store, I was greeted by Lisa. After a few questions, she suggested I try several styles to see which one accommodated my needs. Lisa encouraged me to take my time to make the best choice. After two hours of great conversation and sampling every showroom model, I chose an adjustable hybrid model. The best price, the best sales team, the best quality, and the best product! Thank you Lisa and MurMaid Mattress!
Mr. Gilbert is always very helpful and friendly. It’s a pleasure to do business there.
Overall great experience. David Gilbert was very professional, polite and knowledgeable. He definitely represents the company well!
The store manager, Steve, was very knowledgeable and helpful. We knew exactly what we wanted and he took us right to it. No problems at all. We were in and out of the store lickety split - just the way we like to shop.
We had a great experience at your Fort Oglethorpe store. Jonas Towery was very accommodating, informative and friendly.
Jonas in Fort O was seriously THE BEST!!! My husband and I have been searching for a new mattress that would be good for us both and Jonas took the time to educate us and go the extra mile to help us find the perfect fit!! He was patient, friendly, and his customer service was excellent. Thank you MurMaid and a big thank you to Jonas!
Great selection and staff! Jonah took time to listen to what I needed and wanted. Thanks Jonah and Charlotte for an easy purchase!
Charlotte was wonderful. She took time to find out exactly what I needed and wanted. She was very informative about the mattresses and the differences in brands, features and prices. She was able to answer all my questions and provided all information. She was very friendly and patient.
We highly recommend MurMaid Mattress. Lisa was very helpful, friendly, and efficient. She patiently answered all our questions and put no pressure on us to make a decision. We are looking forward to the arrival of our new mattress.
Jacobs an amazing seller very knowledgeable came into the store with a small idea what i wanted was able to bring me to the exact bed i needed did a plan fully explained and got me through the process with no hastles would go to him again 10-20 years from now for the same experience.
I loved my salesman, Edwin Kephart at 2100 Dayton Boulevard, Chattanooga Tn. He was so knowledgeable about mattresses.I walked in the store told him exactly what I wanted, he showed me three mattresses that fit the description of what I asked for. I picked one and I was out in less than 30 minutes. Can’t wait to get the mattress next week. Thank you Edwin!
Kandy was wonderful. Very knowledgeable and pleasant with everyone who came in. We noticed she was very attentive to everyone. She didn't hurry anyone. Some places shows difference in people. Kandy was the same with everyone. Greeting with a smile and pleasant to all. This is our 3rd adjustable from the Hixson store.
Eric Huston talked to me & gave me a LOT of information about the different kinds of mattresses available. After I told him the problems I was having & the age of my current set, he gave me recommendations & alternatives. After getting all the information, I made a purchase I feel very good about! Can't wait till it's delivered!
My salesman was Jonas Towery. He is a very nice young man. I told him what I was looking for in a mattress and my price range. He showed me several options. Answered all my questions. He was very informed on the product. I will be sending my friends and family to him.
Very good experience. Lots of mattresses to try out. Very friendly and helpful sales associate. Good delivery experience.
Great service. MurMaid had the produce in stock that I wanted and they made arrangements to hold it for me until I could have it delivered to fit my time frame. Wonderful company!
Awesome product, great Customer Service, even better prices. After purchasing our first Mermaid mattress a couple years ago,we recently upgraded our entire home to Mermaids. Extremely pleased and HIGHLY recommend.
Tim Ables was very helpful. He showed us several different Mattresses until we found one we were comfortable with. It was a very good experience
Very professional and friendly service by Biscuit. Quick and easy transaction. Will definitely recommend this store to my friends.
We've been trying to decide on the perfect mattress for a long time, and we're so glad we met Eric. He was very knowledgeable and patient in helping us choose. Our new Tempur-pedic was delivered by Robert and Chris today. They were friendly and prompt. We couldn't have asked for better customer service.
I needed a mattress frame ASAP. I went to MurMaid Mattress and picked one up the same day! The guy loaded it into my SUV and I was off! Easy peasy and out within minutes!!
Wes was great! Very knowledgeable, no pressure, presented the product and let us decide what was best for us. He truly is an expert at what he does!
I told Steve, Manager at your Stuart Rd. Cleveland store that it was an excellent experience purchasing a MurMaid from him. Knowledgeable, cordial, patient-- just an overall pleasant experience. Looking forward to sleeping on my new mattress!!
Justin was very knowledgeable and a huge help in picking out the best mattress for my wife and I. We would recommend Justin and Murmaid to anybody and will purchase from them again. We are excited for our new bed!
Great customer service! I came in with a budget and idea of what I wanted and was out in 10 minutes with the perfect mattress. Definitely will be a return customer!
Buy local! Chose and bought a mattress in 30 minutes and had it delivered in 4 DAYS. After months of delays with mattress firm, and material shortages everywhere, Murmaid made the process unbelievably easy. Justin Hickman on Lee Hwy was a helpful, honest salesman and found us a mattress we are excited about. It also cost HALF what we were going to pay somewhere else.
Deciding on the right mattress can be challenging, to say the least, so I was beyond thankful that Wes and MurMaid Mattress made the entire experience so easy. The customer service here is impeccable, the knowledge base is beyond and I highly recommend MurMaid for anyone who needs honest advice and a great mattress!
Great customer service! I came in with a budget and idea of what I wanted and was out in 10 minutes with the perfect mattress. Definitely will be a return customer!
I found the service at the Gunbarrel Road MurMaid Mattress to be excellent . My order was a custom order and Roger called me to make sure the measurements were taken correctly . The young men who delivered the order were punctual and courteous . I highly recommend the product and appreciate the professionalism of those I dealt with at MurMaid.
We have had a great experience… perfect balance of customer service but also giving space for customers to think through the options!
We went to MurMaid Mattress to purchase a bed today. Our salesman was Justin & he was a pleasure to do business with. We purchased our king size bed in Cleveland Tn. Justin was very helpful & explained everything to us about the warranty & delivery process. After he did all of that for us, he even suggested a great place for lunch, and he was correct. He told us he had the tacos next door at the Misfit Tacos. He was right👍🏻 Thank you Justin, you were right. It was a pleasure doing business. Can’t wait for our bed. Thank You
Sales person is always friendly and knowlegdeable and their mattresses are the best bang for your buck! Im a repeat customer and would send anyone to Murmaid if they need a new bed! 😴
Eric was great showing us everything that we might want we spent a lot of time with him and he explained everything very well would definitely ask for him when we go back
I am not a fan of mattress shopping but Charlotte made it such a pleasant experience. Not to mention great price for quality mattress. I will be back!
Absolutely wonderful experience! Charlotte was amazing and absolutely helpful. Made the experience a lot easier and helped me understand what all was happening. I’ll be coming back to get another mattress whenever the time comes and I’ll be referring this store for other people
I was in a tight situation needing a boxspring and MurMaid saved the day I talked to an agent virtually and paid over the phone. The even delivered free 🙏🏻 They kept me from having to sleep on the floor 😂 Thank you so very much for your caring and excellent service
Wes Jenkins was really knowledgeable of the mattress, very friendly and quick. We tried the mattresses and selected the best pick for us. I am happy with the experience.
Lisa was a TREMENDOUS help to me today !!! She walked me through a very accurate process of selecting my new mattress, box springs, mattress cover and pillows. I could not have done it with out her and I can not wait to get them.
We love MurMaid and cannot wait for our new mattress to arrive. Amazing customer service and family owned business.
Good selection of mattresses and locally owned. Edwin took the time to explain the benefits of the different mattresses and matched us with the right one. There was no pressure and we went away happy.
Great experience. Staff were honest and helped me every way they could. When the time came to buy I chose them because they were the only ones not constantly trying to sell me the most expensive things and that goes a long way.
Awesome service!! Nice quality beds and plenty of variety to choose from. No pushy salespeople just there to show you and find what you want to fit your budget. This is mine and my wife’s first time shopping there. When we need more mattresses we will shop here first. Thanks MurMaid mattress !!
My wife and I just purchased our first mattress from the Murmaid Mattress on Dayton Blvd in Redbank. Edwin was extremely helpful and gave us plenty of information and space to make the process very enjoyable. We cannot wait to enjoy our new mattress!
Recently made a purchase at the Lee Hwy store.. We have to give KUDOS to Gary S. He listened to our needs and answered all of our questions PHENOMENAL customer service.. if you're looking for a great mattress deal go see Gary!
Fourth time was just like the first! I just purchased my fourth mattress set from MurMaid and I am glad I didn’t buy them from others. Great service, great people and the price wasn’t bad either! The tradition continues...
wes was amazing! he is extremely knowledgeable, very pleasant, and isn’t pushy. he heard what we were looking for, issues we experience (back problems, temperature issues, etc) and presented different options at different price points all still within our budget. HIGHLY recommend shopping here for your mattress! not to mention, locally made & family-run business. they will take care of you!
Everything went well thru the buying process. Our Salesman Tim was very knowledgeable and got us the right mattress match. We made sure that we bought the mattress brand that was made here in Cleveland, TN.
Jacob, Wes, and Sara were all very helpful with our selection of a Stearns and Foster mattress. We will have it delivered this week. Excellent service, excellent communication. Enjoy doing business this way. Will recommend mermaid mattresses to anyone looking for a mattress/bed frame. Thank you so much, five star service. March 22, 2021
I have purchased 6 beds from MurMaid and absolutely love them. I liked them so much that I actually just purchased a new bed to move cross country with because I haven’t found a better mattress anywhere else. Their customer service is wonderful and I am always pleased with my experiences. March 24, 2021
Went to see about getting a custom made mattress for our boat. Lisa was the best. She gave ideas and when I brought the odd shaped bed that fits in the bow of the boat she went and got the main guy in the warehouse to take a look at it ( Sorry I can not remember his name ) and confirm what she said. The turnaround time is beyond belief, less than a week. This is a SUPER PLACE with super people.
I called several places during the pandemic but MurMaid Mattress not only was the only one who was open, but answered their phone. Gary took time to understand both my needs in a bed but also my finances. Thank you Gary at MurMaid!
I absolutely loved my salesman Eric Huston. Also loved that I don't have to wait 3 months before you could deliver. I was able to pick my own delivery date. You guys are the best. Thanks Eric for the amazing customer service.
Bought new mattress from them for my room because I was waking each day almost to sore to get out of bed. They were great to deal with and I love my new bed. I also got the adjustable frame and have a couple issues with it but they are great to work with on getting taken care of.
My wife and I purchased our third MurMaid Mattress. They produce a wonderfully comfortable and durable product. Our current master bedroom mattress is over 20 years and still quite comfortable. It will be moved to our guest bedroom with the delivery of the hybrid mattress. We are looking forward to many more comfortable years of night-time rest. It is nice to know that we are also supporting our local economy through this local manufacture.
Eric was more than patient to answer our questions & provide us with information. & options tailored to our specific needs. We had made a decision on the items 6 months ago, but COVID shut down our purchase. We returned & needed 2 sets this time, & he was still more than willing to again answer our questions (more like practice patience during our indecisiveness). Couldn't ask for a better (make that 2 better) experiences!
Thank you to Jonas Towery in Cleveland TN for going out of his way to find us a mattress that was in stock and ready for pick- even though his location did not have it. He took great care of us last minute customers. The gentleman that helped us pick the mattress up in Hixson was also outstanding. Very nice and helpful. We’ll be back.
Due to my wife's recent back surgery, we are/were concerned that we purchased the wrong mattress. Murmaid, Eric, the manager, and the owner himself have bent over backwards to help up. We wouldn't purchase a mattress anywhere else.
This is my second major mattress purchase from MurMaid Mattress and I have no complaints. My first purchase involved a removal and that happened smoothly and effortlessly. My second purchase was a delivery only. Both were pre called with a timeframe of delivery. The day of delivery was a phonecall with a delivery window. Both were early and much appreciated. Professional and personal service. Thank you thank you. I have a furture order in mind and MurMaid will be the place I spend my hard earned money.
Professional, friendly (social distancing in place) and answered all our questions. We had planned to do comparative shopping before making a purchase; Murmaid on Georgetown Road was our first stop and we found quality bedding in our price range, so we made our purchase and are looking forward to delivery.
David Gilbert was absolutely amazing. He took his time with us and answered all of our questions. He also went out of his way to educate us on things we would have otherwise never known. He was very efficient, friendly and knowledgeable of all of the products. Hands down the best service in all of North Georgia and Chattanooga!
Purchased my set from Kandy Bolus at the 5741 hwy153 location. She was extremely friendly and helped me select my mattress. Delivery was within the scheduled time frame and the delivery team was very polite. One of the gentleman actually worked on the construction of my mattress, which I think is pretty cool.
Gary Shockley the store manager is professional, but also effectively efficient while guiding a customer through the process of finding a mattress. Yes, I'm a satisfied customer.
Lisa Bell helped me to choose the absolute BEST mattress I have ever slept on! Excellent customer service that by far exceeds any other mattress provide. I highly recommend MurMaid Mattress for all your mattress needs!
My wife and I were in need of a king size mattress and box springs and visited with Eric Huston store manager, the Murmaid Mattress store located at 7177 Lee Highway in Chattanooga on May 24. We could not have been more pleased with the very professional manner in which we were treated by Eric. He is extremely knowledgeable of your company and offered great suggestions to us in our needs to get this new mattress and box springs. Because of Eric's very professional and courteous treatment of us, we purchased the new mattress and box springs during this trop. We are certainly looking forward to our purchase being delivered to our home and having the current mattress and box springs removed. We will definetly recommend Murmaid Mattress at this location to our friends.
Ms. Charlotte was fantastic. She was literally closing the store & let us come in anyway. We were able to get our granddaughter a great bed for a great price.
Me, my husband and daughter were looking for a new mattress for our very first home. I’m so glad we found Charolette at the store in Fort Oglethorpe. That was the easiest purchase we have ever made and was the best woman to ever help us buy something! I will never go anywhere else again.
The people at Murmaid are awesome! Super helpful, informative, and patient while I spent a long time deciding on a mattress- I never felt rushed and I left feeling confident in my mattress choice! 10/10 would get my next mattress from them!
Just purchased a mattress for our guest room. Ms Marilyn could not have been any nicer to work with. She was very knowledgeable about her product. Good experience.
Excellent customer service and products! Lisa was very knowledgeable and helpful! We have already shared our great experience with family and friends. We will definitely be back for any future mattress needs!
Polite, knowledgeable staff: excellent experience. Highly recommended locally owned company.
Eric Huston, store manager, was very knowledgeable and helpful. He answered all of our questions and was not pushy at all. Our visit was very enjoyable. We recommend Eric and his store!
We have bought MurMaid mattresses for years. The sales associates are knowledgeable and helpful, and the prices are very reasonable.
We needed mattresses for our daughter's first big-girl bed. We were able to purchase a quality mattress that is made in Cleveland, Tenn. Plus, we were able to have a custom-created mattress for her trundle. Both will be delivered in two days! Incredible customer service!
Very helpful salesman. This was the first time I have bought a mattress and he answered all my questions. Salesman was Gary Shockley.
Steve at Murmaid help my wife and I find the perfect mattress we were desperately needing. Absolutely great to work with and seamless experience! Wpuld highly recommend Steve at the Cleveland TN location!
We have purchased multiple (3) mattresses from MurMaid. Great customer service, great product. Thanks for the help, Justin.
Went to the store on Gunbarrel Rd, Chattanooga today. The salesperson, Marilyn, was helpful, knowledgeable but not pushy. She gave my husband and I opportunity to try several of the beds as well as adjustable bases. She gave us time to discuss among ourselves before making a decision.
I will definitely recommend this store and in particular, Marilyn!
No-nonsense customer service that helped us find the right mattress for us straightaway, then ordered it to be made pronto and delivered pronto. We liked it so much we ordered another and got even better service.
Great customer service and products I went in looking for a mattress and left with a friend Cindy is the best highly recommend
Answered all my questions and was very nice
Really good people who go out of there way to save you money and help you find what you're looking for.
"Lisa, the sales woman, was extremely knowledgeable and easy to talk to and very helpful in helping me chose the right mattress for me. MurMaid Mattress had come highly recommended to me and with good reason. If I ever need another mattress, I will shop there again and certainly recommend it to my friends."
"Really good people who go out of there way to save you money and help you find what you're looking for."
"Answered all my questions and was very nice"
"Great customer service and products I went looking for a matress and left with a friend Cindy is the best highly recommend"
"Great prices, friendly service, and locally made. Shop local!"
"Excellent helpful staff very knowledgeable"
"Great product and service. We were dreading the search for a good mattress at a good price...."