Reviews | MurMaid Mattress
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MurMaid Mattress has everything you need for your bedding needs! Connie is the absolute best! She got us taken care of and was so patient making sure we were completely satisfied. We are new to the area and she even recommended us churches and restaurants. I highly recommend visiting Connie at MurMaid Mattress on Gunbarrel rd. In Chattanooga!

Mary Lane

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Jacobs an amazing seller very knowledgeable came into the store with a small idea what i wanted was able to bring me to the exact bed i needed did a plan fully explained and got me through the process with no hastles would go to him again 10-20 years from now for the same experience.

Justin Hart

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I loved my salesman, Edwin Kephart at 2100 Dayton Boulevard, Chattanooga Tn. He was so knowledgeable about mattresses.I walked in the store told him exactly what I wanted, he showed me three mattresses that fit the description of what I asked for. I picked one and I was out in less than 30 minutes. Can’t wait to get the mattress next week. Thank you Edwin!

Susan Murphree

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Kandy was wonderful. Very knowledgeable and pleasant with everyone who came in. We noticed she was very attentive to everyone. She didn't hurry anyone. Some places shows difference in people. Kandy was the same with everyone. Greeting with a smile and pleasant to all. This is our 3rd adjustable from the Hixson store.

Lesha Rains

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Eric Huston talked to me & gave me a LOT of information about the different kinds of mattresses available. After I told him the problems I was having & the age of my current set, he gave me recommendations & alternatives. After getting all the information, I made a purchase I feel very good about! Can't wait till it's delivered!

GApch

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Connie was Awesome! She spent her time with us going over every mattress in detail. Not once but twice on different occasions while we were making our decision. Extremely friendly. If you want a no pressure salesperson Connie is your woman. Very happy with our experience!

Cathy Lynn

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My salesman was Jonas Towery. He is a very nice young man. I told him what I was looking for in a mattress and my price range. He showed me several options. Answered all my questions. He was very informed on the product. I will be sending my friends and family to him.

Kristie Linn

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I needed help today! I walked into the MurMaid Store on Gunbarrel Road in Chattanooga and Connie was immediately so warm and helpful. I explained to her, last year I bought a very popular foam mattress online and I have hated it every night since. She let me try the iCool 2018 model with adjustable base and let me tell you, it was the most comfortable bed I have ever laid on. Connie walked me through all my options and I bought both the mattress and base from her. I could not have had a better customer experience and I can’t WAIT for the bed to arrive!

Courtney Palmer

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We had been shopping around for a mattress when we entered the Murmaid Mattress Sara Hall met us with a big smile. It only got better from there she showed us and had us lay on every mattress that fit our needs explaining all the specs on each one. Sarah is very knowledgeable and helpful, but the thing that stood out the most was her personality. I just feel in love, ( not romantically) I’m old and a woman so I guess you would say maybe adopt her how’s that. We had found a mattress just a little cheaper at another store but the salesmanship was so non-personal like a robot. So yeah we went back to Sarah Hall!!!! Murmaid you have a real gem in Sarah Hall💎

Debra Hughes

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Very good experience. Lots of mattresses to try out. Very friendly and helpful sales associate. Good delivery experience.

Choe14

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Great service. MurMaid had the produce in stock that I wanted and they made arrangements to hold it for me until I could have it delivered to fit my time frame. Wonderful company!

Cecilia Cohen

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Awesome product, great Customer Service, even better prices. After purchasing our first Mermaid mattress a couple years ago,we recently upgraded our entire home to Mermaids. Extremely pleased and HIGHLY recommend.

Rodney Scarbrough

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Tim Ables was very helpful. He showed us several different Mattresses until we found one we were comfortable with. It was a very good experience

Sharon Ellis

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Very professional and friendly service by Biscuit. Quick and easy transaction. Will definitely recommend this store to my friends.

Alan Armes

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We've been trying to decide on the perfect mattress for a long time, and we're so glad we met Eric. He was very knowledgeable and patient in helping us choose. Our new Tempur-pedic was delivered by Robert and Chris today. They were friendly and prompt. We couldn't have asked for better customer service.

Teresa J.

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I needed a mattress frame ASAP. I went to MurMaid Mattress and picked one up the same day! The guy loaded it into my SUV and I was off! Easy peasy and out within minutes!!

Shirly D.

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Wes was great! Very knowledgeable, no pressure, presented the product and let us decide what was best for us. He truly is an expert at what he does!

Steve Harvey

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I told Steve, Manager at your Stuart Rd. Cleveland store that it was an excellent experience purchasing a MurMaid from him. Knowledgeable, cordial, patient-- just an overall pleasant experience. Looking forward to sleeping on my new mattress!!

jagwolves

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Justin was very knowledgeable and a huge help in picking out the best mattress for my wife and I. We would recommend Justin and Murmaid to anybody and will purchase from them again. We are excited for our new bed!

Bryan Thomas

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Great customer service! I came in with a budget and idea of what I wanted and was out in 10 minutes with the perfect mattress. Definitely will be a return customer!

Kevin Parnell

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Buy local! Chose and bought a mattress in 30 minutes and had it delivered in 4 DAYS. After months of delays with mattress firm, and material shortages everywhere, Murmaid made the process unbelievably easy. Justin Hickman on Lee Hwy was a helpful, honest salesman and found us a mattress we are excited about. It also cost HALF what we were going to pay somewhere else.

Kasey Lichtenberg

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Deciding on the right mattress can be challenging, to say the least, so I was beyond thankful that Wes and MurMaid Mattress made the entire experience so easy. The customer service here is impeccable, the knowledge base is beyond and I highly recommend MurMaid for anyone who needs honest advice and a great mattress!

Alison Lebovitz

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Great customer service! I came in with a budget and idea of what I wanted and was out in 10 minutes with the perfect mattress. Definitely will be a return customer!

Kevin Parnell

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I found the service at the Gunbarrel Road MurMaid Mattress to be excellent . My order was a custom order and Roger called me to make sure the measurements were taken correctly . The young men who delivered the order were punctual and courteous . I highly recommend the product and appreciate the professionalism of those I dealt with at MurMaid.

Emmie Barry

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We have had a great experience… perfect balance of customer service but also giving space for customers to think through the options!

millie callaway

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I went in with no idea what I wanted but with Connie’s help I was able to find the perfect mattress. She was very informative about the entire process.

geordan spotts

We went to MurMaid Mattress to purchase a bed today. Our salesman was Justin & he was a pleasure to do business with. We purchased our king size bed in Cleveland Tn. Justin was very helpful & explained everything to us about the warranty & delivery process. After he did all of that for us, he even suggested a great place for lunch, and he was correct. He told us he had the tacos next door at the Misfit Tacos. He was right👍🏻 Thank you Justin, you were right. It was a pleasure doing business. Can’t wait for our bed. Thank You

Cynthia Ansley 👍 recommends

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Sales person is always friendly and knowlegdeable and their mattresses are the best bang for your buck! Im a repeat customer and would send anyone to Murmaid if they need a new bed! 😴

Patricia Porawski

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Eric was great showing us everything that we might want we spent a lot of time with him and he explained everything very well would definitely ask for him when we go back

Candace RINGHOFER

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I am not a fan of mattress shopping but Charlotte made it such a pleasant experience. Not to mention great price for quality mattress. I will be back!

Lorie Thompson

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Absolutely wonderful experience! Charlotte was amazing and absolutely helpful. Made the experience a lot easier and helped me understand what all was happening. I’ll be coming back to get another mattress whenever the time comes and I’ll be referring this store for other people

Mackenzie Northrop

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Connie helped me find the mattress and set up that was perfect for me. She is very knowledgeable and patient and let me try multiple things as long as I needed to. Josh and Rob delivered my mattress the following week and were great. I can't thank the MurMaid team enough for finally finding such a wonderful way to "sleep". Thank YOU

Sharon Hoover

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I was in a tight situation needing a boxspring and MurMaid saved the day I talked to an agent virtually and paid over the phone. The even delivered free 🙏🏻 They kept me from having to sleep on the floor 😂 Thank you so very much for your caring and excellent service

Wendy Drake

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Wes Jenkins was really knowledgeable of the mattress, very friendly and quick. We tried the mattresses and selected the best pick for us. I am happy with the experience.

Vame

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Lisa was a TREMENDOUS help to me today !!! She walked me through a very accurate process of selecting my new mattress, box springs, mattress cover and pillows. I could not have done it with out her and I can not wait to get them.

Brent Petitt

We love MurMaid and cannot wait for our new mattress to arrive. Amazing customer service and family owned business.

Blair Deacon Smith

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Good selection of mattresses and locally owned. Edwin took the time to explain the benefits of the different mattresses and matched us with the right one. There was no pressure and we went away happy.

Dominic Norman

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Great experience. Staff were honest and helped me every way they could. When the time came to buy I chose them because they were the only ones not constantly trying to sell me the most expensive things and that goes a long way.

Matthew Cartright

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Awesome service!! Nice quality beds and plenty of variety to choose from. No pushy salespeople just there to show you and find what you want to fit your budget. This is mine and my wife’s first time shopping there. When we need more mattresses we will shop here first. Thanks MurMaid mattress !!

David Huskey

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My wife and I just purchased our first mattress from the Murmaid Mattress on Dayton Blvd in Redbank. Edwin was extremely helpful and gave us plenty of information and space to make the process very enjoyable. We cannot wait to enjoy our new mattress!

Scott Wier

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Recently made a purchase at the Lee Hwy store.. We have to give KUDOS to Gary S. He listened to our needs and answered all of our questions PHENOMENAL customer service.. if you're looking for a great mattress deal go see Gary!

Sophie Renee

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Fourth time was just like the first! I just purchased my fourth mattress set from MurMaid and I am glad I didn’t buy them from others. Great service, great people and the price wasn’t bad either! The tradition continues...

Linda Murray Bullard

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wes was amazing! he is extremely knowledgeable, very pleasant, and isn’t pushy. he heard what we were looking for, issues we experience (back problems, temperature issues, etc) and presented different options at different price points all still within our budget. HIGHLY recommend shopping here for your mattress! not to mention, locally made & family-run business. they will take care of you!

Katelyn Clark

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Everything went well thru the buying process. Our Salesman Tim was very knowledgeable and got us the right mattress match. We made sure that we bought the mattress brand that was made here in Cleveland, TN.

Ronald Kountz

Jacob, Wes, and Sara were all very helpful with our selection of a Stearns and Foster mattress. We will have it delivered this week. Excellent service, excellent communication. Enjoy doing business this way. Will recommend mermaid mattresses to anyone looking for a mattress/bed frame. Thank you so much, five star service. March 22, 2021

Perry Mason

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I have purchased 6 beds from MurMaid and absolutely love them. I liked them so much that I actually just purchased a new bed to move cross country with because I haven’t found a better mattress anywhere else. Their customer service is wonderful and I am always pleased with my experiences. March 24, 2021

Stacy Webb

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Very friendly people! Sara was the sales associate who helped me and she listened to exactly what I was looking for and showed me exactly that. Felt no pressure at all to buy! Went to other places to comparison shop but ended up back at MurMaid and purchased our new king size mattress. Highly recommend MurMaid Mattress!

Michelle Harper

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Went to see about getting a custom made mattress for our boat. Lisa was the best. She gave ideas and when I brought the odd shaped bed that fits in the bow of the boat she went and got the main guy in the warehouse to take a look at it ( Sorry I can not remember his name ) and confirm what she said. The turnaround time is beyond belief, less than a week. This is a SUPER PLACE with super people.

Michael Bruce

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I called several places during the pandemic but MurMaid Mattress not only was the only one who was open, but answered their phone. Gary took time to understand both my needs in a bed but also my finances. Thank you Gary at MurMaid!

Carol Hinton

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I absolutely loved my salesman Eric Huston. Also loved that I don't have to wait 3 months before you could deliver. I was able to pick my own delivery date. You guys are the best. Thanks Eric for the amazing customer service.

Ferlencia Tuggle

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Bought new mattress from them for my room because I was waking each day almost to sore to get out of bed. They were great to deal with and I love my new bed. I also got the adjustable frame and have a couple issues with it but they are great to work with on getting taken care of.

Alex Murphy

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My wife and I purchased our third MurMaid Mattress. They produce a wonderfully comfortable and durable product. Our current master bedroom mattress is over 20 years and still quite comfortable. It will be moved to our guest bedroom with the delivery of the hybrid mattress. We are looking forward to many more comfortable years of night-time rest. It is nice to know that we are also supporting our local economy through this local manufacture.

Andrew Hunt

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Eric was more than patient to answer our questions & provide us with information. & options tailored to our specific needs. We had made a decision on the items 6 months ago, but COVID shut down our purchase. We returned & needed 2 sets this time, & he was still more than willing to again answer our questions (more like practice patience during our indecisiveness). Couldn't ask for a better (make that 2 better) experiences!

Vanessa Thomason

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Thank you to Jonas Towery in Cleveland TN for going out of his way to find us a mattress that was in stock and ready for pick- even though his location did not have it. He took great care of us last minute customers. The gentleman that helped us pick the mattress up in Hixson was also outstanding. Very nice and helpful. We’ll be back.

John Champion

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Due to my wife's recent back surgery, we are/were concerned that we purchased the wrong mattress. Murmaid, Eric, the manager, and the owner himself have bent over backwards to help up. We wouldn't purchase a mattress anywhere else.

Frank Kelley

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Sarah Hall is the absolute best! Easy to talk with & highly knowledgeable of her products. I'm thrilled with my purchase! This entire experience was very easy & enjoyable.

Laurie Higdon

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This is my second major mattress purchase from MurMaid Mattress and I have no complaints. My first purchase involved a removal and that happened smoothly and effortlessly. My second purchase was a delivery only. Both were pre called with a timeframe of delivery. The day of delivery was a phonecall with a delivery window. Both were early and much appreciated. Professional and personal service. Thank you thank you. I have a furture order in mind and MurMaid will be the place I spend my hard earned money.

Scott Stone

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Professional, friendly (social distancing in place) and answered all our questions. We had planned to do comparative shopping before making a purchase; Murmaid on Georgetown Road was our first stop and we found quality bedding in our price range, so we made our purchase and are looking forward to delivery.

M M

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Connie Wulf at the gunbarrel location was absolutely fantastic. We came in and walked out with an awesome mattress the same day. She is incredible and so very very friendly.

Tara Johnson

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David Gilbert was absolutely amazing. He took his time with us and answered all of our questions. He also went out of his way to educate us on things we would have otherwise never known. He was very efficient, friendly and knowledgeable of all of the products. Hands down the best service in all of North Georgia and Chattanooga!

Andrea Herring

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Purchased my set from Kandy Bolus at the 5741 hwy153 location. She was extremely friendly and helped me select my mattress. Delivery was within the scheduled time frame and the delivery team was very polite. One of the gentleman actually worked on the construction of my mattress, which I think is pretty cool.

Dane Baird

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Gary Shockley the store manager is professional, but also effectively efficient while guiding a customer through the process of finding a mattress. Yes, I'm a satisfied customer.

Edicius Thomas

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Lisa Bell helped me to choose the absolute BEST mattress I have ever slept on! Excellent customer service that by far exceeds any other mattress provide. I highly recommend MurMaid Mattress for all your mattress needs!

Mark Mendel

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My wife and I were in need of a king size mattress and box springs and visited with Eric Huston store manager, the Murmaid Mattress store located at 7177 Lee Highway in Chattanooga on May 24. We could not have been more pleased with the very professional manner in which we were treated by Eric. He is extremely knowledgeable of your company and offered great suggestions to us in our needs to get this new mattress and box springs. Because of Eric's very professional and courteous treatment of us, we purchased the new mattress and box springs during this trop. We are certainly looking forward to our purchase being delivered to our home and having the current mattress and box springs removed. We will definetly recommend Murmaid Mattress at this location to our friends.

John Martin

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I had a very good experience at MurMaid in Chattanooga TN. Sara, the salesperson, was the best!!! She was very patient and informative with me! Choosing a mattress is a difficult thing for me! I rate them, as far as sales, excellent! I haven’t received my products yet.

Beth Wood Ham

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Connie Wulf at the Gunbarrel Road location was SO nice and helpful. We needed a bed ASAP and she went above and beyond to make it happen for us!

Stacy Storino

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Ms. Charlotte was fantastic. She was literally closing the store & let us come in anyway. We were able to get our granddaughter a great bed for a great price.

Christina Avans

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Me, my husband and daughter were looking for a new mattress for our very first home. I’m so glad we found Charolette at the store in Fort Oglethorpe. That was the easiest purchase we have ever made and was the best woman to ever help us buy something! I will never go anywhere else again.

Meghan Teague

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The people at Murmaid are awesome! Super helpful, informative, and patient while I spent a long time deciding on a mattress- I never felt rushed and I left feeling confident in my mattress choice! 10/10 would get my next mattress from them!

Kayla Sebring

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Just purchased a mattress for our guest room. Ms Marilyn could not have been any nicer to work with. She was very knowledgeable about her product. Good experience.

Sharon Hankins Lackey

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Excellent customer service and products! Lisa was very knowledgeable and helpful! We have already shared our great experience with family and friends. We will definitely be back for any future mattress needs!

Susan Smith

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Polite, knowledgeable staff: excellent experience. Highly recommended locally owned company.

Jonathan Stone

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Eric Huston, store manager, was very knowledgeable and helpful. He answered all of our questions and was not pushy at all. Our visit was very enjoyable. We recommend Eric and his store!

Bill Neal

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We have bought MurMaid mattresses for years. The sales associates are knowledgeable and helpful, and the prices are very reasonable.

Barbara Bryan Howard

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We needed mattresses for our daughter's first big-girl bed. We were able to purchase a quality mattress that is made in Cleveland, Tenn. Plus, we were able to have a custom-created mattress for her trundle. Both will be delivered in two days! Incredible customer service!

Jessica McCosh

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Very helpful salesman. This was the first time I have bought a mattress and he answered all my questions. Salesman was Gary Shockley.

Lynn Ballard

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Steve at Murmaid help my wife and I find the perfect mattress we were desperately needing. Absolutely great to work with and seamless experience! Wpuld highly recommend Steve at the Cleveland TN location!

Shawn Walker

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We have purchased multiple (3) mattresses from MurMaid. Great customer service, great product. Thanks for the help, Justin.

Ethan O

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Went to the store on Gunbarrel Rd, Chattanooga today. The salesperson, Marilyn, was helpful, knowledgeable but not pushy. She gave my husband and I opportunity to try several of the beds as well as adjustable bases. She gave us time to discuss among ourselves before making a decision.

I will definitely recommend this store and in particular, Marilyn!

Elsa Moore M

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No-nonsense customer service that helped us find the right mattress for us straightaway, then ordered it to be made pronto and delivered pronto. We liked it so much we ordered another and got even better service.

J Mills

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Great customer service and products I went in looking for a mattress and left with a friend Cindy is the best highly recommend

Ed Hughes

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Answered all my questions and was very nice

Joni Reed

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Really good people who go out of there way to save you money and help you find what you're looking for.

Frankie Mathis

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"Lisa, the sales woman, was extremely knowledgeable and easy to talk to and very helpful in helping me chose the right mattress for me. MurMaid Mattress had come highly recommended to me and with good reason. If I ever need another mattress, I will shop there again and certainly recommend it to my friends."

Donna Miller

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"Really good people who go out of there way to save you money and help you find what you're looking for."

Frankie Mathis

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"Answered all my questions and was very nice"

Joni Reed

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"Great customer service and products I went looking for a matress and left with a friend Cindy is the best highly recommend"

Ed Hughes

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"Great prices, friendly service, and locally made. Shop local!"

Annie Kin

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"Excellent helpful staff very knowledgeable"

Marcus Moore

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"Great product and service. We were dreading the search for a good mattress at a good price...."

Lance Irwin