Fourth time was just like the first! I just purchased my fourth mattress set from MurMaid and I am glad I didn’t buy them from others. Great service, great people and the price wasn’t bad either! The tradition continues...
wes was amazing! he is extremely knowledgeable, very pleasant, and isn’t pushy. he heard what we were looking for, issues we experience (back problems, temperature issues, etc) and presented different options at different price points all still within our budget. HIGHLY recommend shopping here for your mattress! not to mention, locally made & family-run business. they will take care of you!
Everything went well thru the buying process. Our Salesman Tim was very knowledgeable and got us the right mattress match. We made sure that we bought the mattress brand that was made here in Cleveland, TN.
Jacob, Wes, and Sara were all very helpful with our selection of a Stearns and Foster mattress. We will have it delivered this week. Excellent service, excellent communication. Enjoy doing business this way. Will recommend mermaid mattresses to anyone looking for a mattress/bed frame. Thank you so much, five star service. March 22, 2021
I have purchased 6 beds from MurMaid and absolutely love them. I liked them so much that I actually just purchased a new bed to move cross country with because I haven’t found a better mattress anywhere else. Their customer service is wonderful and I am always pleased with my experiences. March 24, 2021
Very friendly people! Sara was the sales associate who helped me and she listened to exactly what I was looking for and showed me exactly that. Felt no pressure at all to buy! Went to other places to comparison shop but ended up back at MurMaid and purchased our new king size mattress. Highly recommend MurMaid Mattress!
Went to see about getting a custom made mattress for our boat. Lisa was the best. She gave ideas and when I brought the odd shaped bed that fits in the bow of the boat she went and got the main guy in the warehouse to take a look at it ( Sorry I can not remember his name ) and confirm what she said. The turnaround time is beyond belief, less than a week. This is a SUPER PLACE with super people.
I called several places during the pandemic but MurMaid Mattress not only was the only one who was open, but answered their phone. Gary took time to understand both my needs in a bed but also my finances. Thank you Gary at MurMaid!
I absolutely loved my salesman Eric Huston. Also loved that I don't have to wait 3 months before you could deliver. I was able to pick my own delivery date. You guys are the best. Thanks Eric for the amazing customer service.
Bought new mattress from them for my room because I was waking each day almost to sore to get out of bed. They were great to deal with and I love my new bed. I also got the adjustable frame and have a couple issues with it but they are great to work with on getting taken care of.
My wife and I purchased our third MurMaid Mattress. They produce a wonderfully comfortable and durable product. Our current master bedroom mattress is over 20 years and still quite comfortable. It will be moved to our guest bedroom with the delivery of the hybrid mattress. We are looking forward to many more comfortable years of night-time rest. It is nice to know that we are also supporting our local economy through this local manufacture.
Eric was more than patient to answer our questions & provide us with information. & options tailored to our specific needs. We had made a decision on the items 6 months ago, but COVID shut down our purchase. We returned & needed 2 sets this time, & he was still more than willing to again answer our questions (more like practice patience during our indecisiveness). Couldn't ask for a better (make that 2 better) experiences!
Thank you to Jonas Towery in Cleveland TN for going out of his way to find us a mattress that was in stock and ready for pick- even though his location did not have it. He took great care of us last minute customers. The gentleman that helped us pick the mattress up in Hixson was also outstanding. Very nice and helpful. We’ll be back.
Due to my wife's recent back surgery, we are/were concerned that we purchased the wrong mattress. Murmaid, Eric, the manager, and the owner himself have bent over backwards to help up. We wouldn't purchase a mattress anywhere else.
Sarah Hall is the absolute best! Easy to talk with & highly knowledgeable of her products. I'm thrilled with my purchase! This entire experience was very easy & enjoyable.
This is my second major mattress purchase from MurMaid Mattress and I have no complaints. My first purchase involved a removal and that happened smoothly and effortlessly. My second purchase was a delivery only. Both were pre called with a timeframe of delivery. The day of delivery was a phonecall with a delivery window. Both were early and much appreciated. Professional and personal service. Thank you thank you. I have a furture order in mind and MurMaid will be the place I spend my hard earned money.
Professional, friendly (social distancing in place) and answered all our questions. We had planned to do comparative shopping before making a purchase; Murmaid on Georgetown Road was our first stop and we found quality bedding in our price range, so we made our purchase and are looking forward to delivery.
Connie Wulf at the gunbarrel location was absolutely fantastic. We came in and walked out with an awesome mattress the same day. She is incredible and so very very friendly.
David Gilbert was absolutely amazing. He took his time with us and answered all of our questions. He also went out of his way to educate us on things we would have otherwise never known. He was very efficient, friendly and knowledgeable of all of the products. Hands down the best service in all of North Georgia and Chattanooga!
Purchased my set from Kandy Bolus at the 5741 hwy153 location. She was extremely friendly and helped me select my mattress. Delivery was within the scheduled time frame and the delivery team was very polite. One of the gentleman actually worked on the construction of my mattress, which I think is pretty cool.
Gary Shockley the store manager is professional, but also effectively efficient while guiding a customer through the process of finding a mattress. Yes, I'm a satisfied customer.
Lisa Bell helped me to choose the absolute BEST mattress I have ever slept on! Excellent customer service that by far exceeds any other mattress provide. I highly recommend MurMaid Mattress for all your mattress needs!
My wife and I were in need of a king size mattress and box springs and visited with Eric Huston store manager, the Murmaid Mattress store located at 7177 Lee Highway in Chattanooga on May 24. We could not have been more pleased with the very professional manner in which we were treated by Eric. He is extremely knowledgeable of your company and offered great suggestions to us in our needs to get this new mattress and box springs. Because of Eric's very professional and courteous treatment of us, we purchased the new mattress and box springs during this trop. We are certainly looking forward to our purchase being delivered to our home and having the current mattress and box springs removed. We will definetly recommend Murmaid Mattress at this location to our friends.
I had a very good experience at MurMaid in Chattanooga TN. Sara, the salesperson, was the best!!! She was very patient and informative with me! Choosing a mattress is a difficult thing for me! I rate them, as far as sales, excellent! I haven’t received my products yet.
Connie Wulf at the Gunbarrel Road location was SO nice and helpful. We needed a bed ASAP and she went above and beyond to make it happen for us!
Ms. Charlotte was fantastic. She was literally closing the store & let us come in anyway. We were able to get our granddaughter a great bed for a great price.
Me, my husband and daughter were looking for a new mattress for our very first home. I’m so glad we found Charolette at the store in Fort Oglethorpe. That was the easiest purchase we have ever made and was the best woman to ever help us buy something! I will never go anywhere else again.
The people at Murmaid are awesome! Super helpful, informative, and patient while I spent a long time deciding on a mattress- I never felt rushed and I left feeling confident in my mattress choice! 10/10 would get my next mattress from them!
Just purchased a mattress for our guest room. Ms Marilyn could not have been any nicer to work with. She was very knowledgeable about her product. Good experience.
Excellent customer service and products! Lisa was very knowledgeable and helpful! We have already shared our great experience with family and friends. We will definitely be back for any future mattress needs!
Polite, knowledgeable staff: excellent experience. Highly recommended locally owned company.
Eric Huston, store manager, was very knowledgeable and helpful. He answered all of our questions and was not pushy at all. Our visit was very enjoyable. We recommend Eric and his store!
We have bought MurMaid mattresses for years. The sales associates are knowledgeable and helpful, and the prices are very reasonable.
We needed mattresses for our daughter's first big-girl bed. We were able to purchase a quality mattress that is made in Cleveland, Tenn. Plus, we were able to have a custom-created mattress for her trundle. Both will be delivered in two days! Incredible customer service!
Very helpful salesman. This was the first time I have bought a mattress and he answered all my questions. Salesman was Gary Shockley.
Steve at Murmaid help my wife and I find the perfect mattress we were desperately needing. Absolutely great to work with and seamless experience! Wpuld highly recommend Steve at the Cleveland TN location!
We have purchased multiple (3) mattresses from MurMaid. Great customer service, great product. Thanks for the help, Justin.
Went to the store on Gunbarrel Rd, Chattanooga today. The salesperson, Marilyn, was helpful, knowledgeable but not pushy. She gave my husband and I opportunity to try several of the beds as well as adjustable bases. She gave us time to discuss among ourselves before making a decision.
I will definitely recommend this store and in particular, Marilyn!
No-nonsense customer service that helped us find the right mattress for us straightaway, then ordered it to be made pronto and delivered pronto. We liked it so much we ordered another and got even better service.
Great customer service and products I went in looking for a mattress and left with a friend Cindy is the best highly recommend
Answered all my questions and was very nice
Really good people who go out of there way to save you money and help you find what you're looking for.
"Lisa, the sales woman, was extremely knowledgeable and easy to talk to and very helpful in helping me chose the right mattress for me. MurMaid Mattress had come highly recommended to me and with good reason. If I ever need another mattress, I will shop there again and certainly recommend it to my friends."
"Really good people who go out of there way to save you money and help you find what you're looking for."
"Answered all my questions and was very nice"
"Great customer service and products I went looking for a matress and left with a friend Cindy is the best highly recommend"
"Great prices, friendly service, and locally made. Shop local!"
"Excellent helpful staff very knowledgeable"
"Great product and service. We were dreading the search for a good mattress at a good price...."