Help | MurMaid Mattress
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 423-499-2775 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Help

If you need help, please call us at(423) 305-0799 or email support@murmaid.com.

We will do our best to make sure that you are completely satisfied with your experience with us. We strive to make your mattress buying experience easy and convenient and believe that customer service should be handled in the same manner.

If you need help with a warranty claim, and if you’re having one or more of the following issues, please email support@murmaid.com or visit any MurMaid Mattress location to pick-up a free warranty kit.

The MurMaid Mattress Warranty covers the following items during normal wear:

Mattress

  • Wires that are loose, broken or protruding through fabric
  • Sagging – only if mattress has been continously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 cross slats
  • Body impressions 1.5″ or greater

Foundation:

  • Broken or loose support elements
  • Compression or undone stapling of support elements
  • Broken or loose grid top
  • Splitting of the wood frame
  • Loose, bent or defective wood beams

The MurMaid Warranty does not cover items such as, but not limited to:

  • Bedding sold "as is"
  • Bedding height
  • Bent perimeter border rods due to moving or bending the sleep set
  • Handles on mattresses
  • Fabric stains, soiling and burns
  • Replacement of another piece in a sleep set, unless it is also defective
  • Transportation costs
  • Body impressions less than 11/2″
  • Damage of the mattress or foundation due to abuse
  • Sheet fit
  • Mattress damage due to an inappropriate foundation
  • Comfort preference
  • Corner guards
  • Cover