Customer Service
Body Impressions are a normal occurrence in all new mattresses. Most common house calls are not usually covered under a warranty because they are impressions that measure less than 1.5”. The Better Sleep Council covers this issue on its website with the following statement: Many of today’s top-quality mattresses use technologically advanced foams and fibers that are designed to be softer and more comfortable while ensuring your body has the support you need for good health. By cradling your body, these materials relieve pressure and are so comfortable, that you’ll probably toss and turn less in the night. For that reason, in the first few weeks you sleep on a new mattress that offers these extra comfort layers, you will likely notice some body impressions on the mattress surface. These impressions are normal and shouldn’t be considered a sign that something is wrong with your mattress
Dear Customer,At MurMaid Mattress, it is our desire that every customer be completely satisfied with their purchase from our company. Please print and complete the form in its entirety, including all pertinent information regarding your claim and mail to Customer Service 1909 Partridge Road NW, Cleveland, TN 37312.
IMPORTANT INFORMATION:
The MurMaid Warranty covers only the following items during normal wear :
Mattress:
- Wires that are loose, broken or protruding through fabric
- Sagging, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 cross slats
- Body impressions 11/2” or greater.
Foundation:
- Broken or loose support elements
- Compression or unstapling of support elements
- Broken or loose grid top
- Splitting of the wood frame
- Loose, bent or defective wood beams
- Sagging, but only when continuously supported with an appropriate frame with a rigid center support
The MurMaid Warranty does not cover items such as, but not limited to:
- Bedding sold “as is”
- Bedding height
- Bent perimeter border rods due to moving or bending the sleep set
- Handles on mattresses
- Fabric stains, soiling and burns
- Replacement of another piece in a sleep set, unless it is also defective
- Transportation costs
- Body impressions less than 11/2”
- Damage of the mattress or foundation due to abuse
- Sheet fit
- Mattress damage due to an inappropriate foundation
- Comfort preference
- Corner guards
- Cover
When mailing the requested information, please enclose a check for $25 made payable to MurMaid Mattress to cover service/transportation costs (this would cover any subsequent delivery expenses in servicing your mattress).
Your continued satisfaction with your purchase and MurMaid Mattress is extremely important to us.
Sincerely, Customer Service Representative
Download Request for Service Form
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Register your product with our online Warranty Registration Form.